Terms & conditions

 Guarantee & Limitation of Liability

All orders are accepted and agreed by both parties under the following conditions:

The customer accepts these conditions when ticking the "Terms and Conditions acceptance box" at the end of the checkout procedure.

If you are not satisfied with the quality of the merchandise you receive, you are entitled to a replacement or refund subject to the following terms:.

a) The customer has a duty of care to return the goods unused, in their original condition and adequately protected and packaged to the following address: CraftJoy BT401NH Larne, Northern Irland,

b) Carriage costs associated with returned goods are to be paid by the customer. Please remember to obtain a Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost or damaged in the post. 

c) Liability is restricted to the replacement of unsatisfactory goods or the refund of their purchase price.

d) For the avoidance of doubt; the liability of CraftJoy for any direct or indirect consequential losses is expressly excluded.

The above terms are in addition to your statutory rights under the laws applying to the sale of goods and distance selling act.

Purchasing digital products

If you purchase digital products (electronic scrapbooking papers), it is not possible to return or cancel your order. By approving an order for such products, the Buyer confirms that he or she consciously waives the right to return the purchased digital products.

Cancellation Period

The consumer has 14 days from receipt of goods to inform us that they would like to cancel their order. Goods must be sent back to us within 14 days of when they informed us of their decision to cancel.

Model Cancellation Form

If you would like to cancel your order you may wish to follow the guidelines set out below in this model cancellation form and email us: office@craftjoyt.co.uk

Faulty Goods

Goods received by the customer and claimed to be faulty must be reported to us within 14 days of receipt of order for investigation and consideration.  In most cases, the goods will need to be returned to CraftJoy by the customer and at the customer's expense.  If CraftJoy find upon receipt of returned goods that they are indeed faulty then the customer is entitled to replacement goods or full refund plus reimbursement of return carriage costs.

The customer has a duty of care to return the goods, in their original condition and adequately protected and packaged to the following address: CraftJoy BT401NH Larne, Northern Irland

Damaged Goods In Transit/Shortages

In order to comply with our carriers' terms of insurance, we must be informed (by telephone or e-mail) of any damage to goods in transit or shortages within 48 hours of receipt.

CraftJoy will be responsible for the collection of the damaged goods and for replacements to be sent.

Please note: Damage claims cannot be considered after 48hrs of receipt of the order as this would be considered to be outside of the contract.

Claims or reports for Non-delivery of goods:

CraftJot does not accept any liability for failure in delivering goods that are caused by any event or circumstance beyond its reasonable control. Any consideration or discretion exercised over non-delivery can only be given providing non-delivery is reported within 28 days from the date of order.

Delivery Information

We use reputable courier services that require a signature on delivery.

The great majority of our orders have to be dispatched by carrier rather than by post for the reasons of size, weight and the signature requirement.

Your order shipment price will be calculated on order value and this calculation is made in the shopping basket so you know in advance of the charges.

Online tracking is available on most consignments. Please contact us for your consignment tracking number if required.

Normal delivery schedules prevail on most orders however, due to occasional seasonal circumstances which may affect our routine dispatch services, it is not possible to guarantee any specific delivery date.

Any uncommon delivery requests will be considered at our discretion, if accepted this will be granted on the understanding that this will be entirely at the customer's risk.

Please be aware of the possible difficulties encountered when not receiving delivered goods in person.

*Please note. Unfortunately, we are unable to deliver goods to BFPO or PO Box addresses.

 We endeavour to ensure that all the information on this website is correct and fairly stated, but we are unable to accept liability for any errors or omissions. E & OE

Please email office@craftjoy.co.uk for more information or clarification.

Tax Charges & VAT

All prices displayed on the website are INCLUSIVE of UK VAT at the current rate.
An automated invoice is created & emailed upon sale of items.