CraftJoy understands that your privacy is important to you and that you are concerned with knowing how your personal information is being used.

We respect and value the privacy of all our customers and will only collect and use personal information as described here and in accordance with our obligations and your legal rights.

1. Information about us: CraftJoy is a private company incorporated in Northern Ireland.

2. This Privacy Policy explains how we use your personal data: how it is collected, stored and processed. It also explains your rights under the provisions regarding your personal data. If you use our site, we assume that you accept this policy, our terms and the cookie policy. If you are not fully satisfied with our policy or you do not accept it, please do not use our website.

3. Personal data is defined in the General Data Protection Regulation (EU Regulation 2016/679) ("GDPR") and is also enshrined in British law in the Data Protection Act 2018 (DPA 2018), as "any information relating to an identifiable a person who can be directly or indirectly identified, in particular by reference to the identifier. ' In simple terms, personal data is all information about you that can be used to identify you. Personal data includes self-explanatory information such as name and contact details but also includes less self-explanatory information such as identification numbers, electronic location data, and other online identifiers. The personal information we use is set out further below.

4. GDPR - this means the General Data Protection Regulation, EU-agreed data protection standards, which are also enshrined in British law in the Data Protection Act 2018 (DPA 2018). The transitional period for leaving the EU ended on December 31, 2020. The GDPR has been retained in UK law as GDPR and will continue to be read with DPA 2018, with technical amendments to ensure its operation under UK law.

5. Your rights. According to the GDPR, you have the following rights, which we will always respect:

a) The right to obtain information about the collected personal data and the manner of their use. This Privacy Policy contains everything you need to know, but you can always contact us to find out more or ask questions using the store's contact details or the forms on the online site.

b) The right to access your personal data. If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (if such personal data is stored). All requests for access to data should be made in writing and sent to e-mail addresses or postal addresses.

c) The right to correct your personal data. If any of your personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.

d) The right to delete data.

e) The right to prevent the processing of your personal data.

f) The right to object to our use of your personal data for a specific purpose or purposes.

g) Right to data portability. This means that you can ask us for a copy of the personal information we hold about you for re-use in other services or companies in many cases.

6. We do not charge any fee for requesting access to data. However, if your request is "manifestly unfounded or excessive" (for example, if you are making repeated requests), a fee may be charged to cover our administrative costs for responding. We will send a response to your request for access to personal data within 30 days of its receipt. In some cases where your request is more complex, more time may be needed, up to a maximum of three months from the date we receive your request. We will notify you about all dates by e-mail.

7. For more information on the exercise of the rights referred to above, please contact us using the e-mail address: office@craftjoy.co.uk or via the forms available in the store. You can also get more information about your rights from the Information Commissioner's Office or your local Citizens Advice Bureau. If you have reason to complain about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

8. What personal data do we collect? We collect and store information that you provide to us through the forms you fill out on the Site - such as your name, address, e-mail address, telephone number - or when communicating with us by phone, e-mail or otherwise. You can choose what information you wish to provide us through these forms, but some of this information may be required to provide you with certain services or goods (for example, your billing address or delivery address if you place an order with us). If you choose not to provide such information, we will not be able to provide such services or goods to you. We may collect some or all of the following personal information (this may vary depending on your relationship with us): name, date of birth; sex; e-mail address; Phone number; Company name; Position; Profession; Information about payment; Information about your preferences and interests; Billing address, delivery address, browser type and version, operating system and platform, unique reference number associated with the data entered into our system, login details, full URL clickstream to, through and from our website (including date and time), file number cookie, activity on the Site, including pages visited, searches performed, products purchased, likes, comments and uploaded files. We also work closely with third parties (including, for example, payment and delivery services, advertising networks, analytics providers, search information providers, credit bureaus) and may receive information about you from them.

9. How do you use my personal data? Under the GDPR, we must always have a legal basis to use our personal data. This may be because the data is necessary for the performance of a contract with you because you have consented to our use of your personal data or because its use is in our legitimate business interest. Your personal information may be used for one of the following purposes: Sharing and managing your account. Providing you with our products and/or services. We need your personal data to conclude a contract with you. Personalization and customization of our products and/or services for you. Communicating with you. This may include replying to emails or phone calls from you. Providing you with information by email and/or post that you have consented to You can unsubscribe or unsubscribe from our mailing list at any time by clicking on the unsubscribe link in all our newsletters or if you have an account with us by modifying your preferences. With your consent and/or where permitted by law, we may also use your personal information for marketing purposes, which may include contacting you via email and/or telephone and/or text messages and/or email with information, news and offers for our products and/or services. You will not receive any illegal marketing material or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the provisions on privacy and electronic communications (EC Directive) of 2003, and you will always have the option to opt-out.

10. How long will you keep my personal data? We will not keep your personal data longer than necessary in light of the reasons for which it was first collected. We store personal information from closed accounts for the purposes of complying with legal obligations, enforcing our terms and conditions, preventing fraud, collecting any fees owed, resolving disputes, resolving problems, assisting with any investigations, and taking other legal action. We may access, delete, alter, store or otherwise use personal information when we have reason to believe that it violates our terms or that such steps are necessary to protect us or others, or that a criminal offence has been committed, or if it is required by law or appropriate authorities.

11. How and where do you store or transfer my personal data? We will only store your personal data in the United Kingdom ("UK"). This means that your personal data will be fully protected under the GDPR.

12. Do you share my personal data? We will not share any of your personal information with third parties for any purpose, with some exceptions. In certain limited circumstances, we may be legally required to provide certain personal information if we are involved in legal proceedings or comply with legal obligations, a court order, or instructions from a government authority. From time to time, we may enter into contracts with third parties to provide products and/or services on our behalf. These can include payment processing, delivery and marketing. In some cases, these third parties may require access to some or all of the personal information that we hold. In addition, the online customer will receive an email asking them to review our products and purchase with us. If you'd prefer not to receive marketing emails, please email us at office@craftjoy.co.uk. If any of your personal data is requested by a third party as described above, we will take steps to ensure that your personal data is handled securely and complies with your rights. From time to time, we may enter into agreements with third parties (as described above) located outside the UK or the European Area. If any personal information is transferred to a third party, we will take appropriate steps to ensure that your personal information is treated as securely as in the UK and under the GDPR, as explained above in sections 3 and 4.

13. How can I contact you? To contact us about your personal data and data protection, including an entity access request, please use the following E-mail address: office@craftjoy.co.uk. Telephone: +44 7957 594 930. Postal address: CraftJoy, 159 Old Glenarm Road, BT40 1Nh Larne.

14. Changes to this Privacy Policy We may amend this Privacy Notice from time to time. This may be necessary, for example, if the law changes or our activities change in a way that affects the protection of personal data. You should check this every time you use our website.